Refund and Returns Policy
A 7-day returns policy for your order.
Requesting a return
DEFATHLON Kenya has a 7-day returns policy. Contact us promptly with your order number to request the instructions applicable to your order.
The start point for the 7-day period, eligibility conditions, return delivery costs, and parcel-return address must be confirmed with the store. Please confirm these details before ordering or sending an item back.
Damaged or incorrect items
Keep your order number, packaging, and clear photos of the item. Contact us to describe the issue and request instructions.
Refunds for Cash on Delivery orders
Pay when your order arrives. For an approved return, confirm the refund method and timing with the store. No automatic card refund or fixed refund deadline is promised here.
Contact DEFATHLON LLC
Return parcels: Contact us for the correct return address before sending an item. The postal address above is not a confirmed parcel-return address.